Refund and Returns Policy for ZORIONALI

Effective Date: August 13, 2025

At ZORIONALI, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward and transparent Refund and Returns Policy. Please review the details below for full information on how to return, exchange, or request a refund for your items.

1. Return Eligibility

You may return items under the following conditions:

  • Return Window:
    You must initiate a return within 30 days of receiving your order. Any returns made after this period will not be accepted.

  • Condition:
    Items must be unused, unopened, and in original condition. They should be free from any damage, stains, or odors.

  • Packaging:
    Items must be returned in their original packaging. Please include any tags, labels, or accessories that were included with the item.

  • Proof of Purchase:
    A proof of purchase (order confirmation, invoice, or receipt) is required for all returns and exchanges.

2. Non-Returnable Items

Certain items cannot be returned or exchanged. These include:

  • Custom-Made or Personalized Products:
    Items that were customized or made-to-order according to your specifications.

  • Final Sale Items:
    Products marked as “Final Sale” or purchased during special clearance promotions are not eligible for returns or exchanges.

  • Gift Cards:
    Gift cards are non-returnable and non-refundable.

  • Used, Damaged, or Altered Items:
    Products that have been used, damaged, or altered by the customer after delivery cannot be returned or exchanged.

3. How to Initiate a Return

If you wish to return an item, please follow the steps below:

  1. Contact Customer Service:
    Send an email to info@zorionali.com with the following information:

    • Your order number

    • The item(s) you wish to return

    • The reason for the return (optional but helpful)

    Our customer service team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed.

  2. Prepare the Item for Return:
    Carefully repackage the item in its original packaging. Ensure that the item is securely packed to prevent any damage during the return shipment.

  3. Return Shipping:
    You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).

    • Shipping Method: You may use any carrier of your choice, but we recommend using a trackable shipping service to ensure the safe return of your item.

    • Return Shipping Costs: If the return is due to customer preference (e.g., change of mind), you will be responsible for the shipping fees associated with returning the item.

4. Refunds

Once we receive the returned item and it is inspected for damage or misuse, we will process your refund. The refund will be issued to the original payment method used during the purchase.

  • Refund Method:
    Refunds will be credited to the original payment method. Depending on your payment provider, it may take 7–10 business days for the refund to be processed and reflected in your account.

  • Partial Refunds:
    If only part of your order is returned (e.g., one item from a multi-item purchase), you will receive a partial refund for the returned item(s). Shipping fees are non-refundable unless the return is due to our error, such as receiving a defective or incorrect item.

  • Refunds for Damaged or Defective Items:
    If the item was defective, damaged, or incorrect upon delivery, we will cover the return shipping costs and issue a full refund. Please contact our customer service team immediately upon receiving a damaged or incorrect item, and we will provide a prepaid return label.

5. Exchanges

We offer exchanges for eligible items. If you wish to exchange an item for a different size, color, or style, please follow these steps:

  1. Initiate the Exchange:
    Contact customer service at info@zorionali.com with your order number and the item you wish to exchange. We will provide you with a Return Authorization Number (RAN) and detailed exchange instructions.

  2. Exchanges for Higher-Priced Items:
    If you are exchanging an item for one of higher value, you will be required to pay the price difference. Our customer service team will provide instructions on how to pay for the additional amount.

  3. Exchanges for Lower-Priced Items:
    If the exchange item is of lower value, we will issue a refund for the price difference. Refunds will be processed to your original payment method.

  4. Product Availability:
    Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will offer you a refund or suggest a similar item.

6. Delivery and Shipping Issues

We understand that delivery issues can occur, and we are committed to resolving them quickly and efficiently. If your order is delayed, damaged, or incorrect, please contact our customer service team as soon as possible.

  • Damaged Goods:
    If the item is damaged during delivery, please notify us within 7 days of receiving the product. Provide photos of the damaged goods and the packaging, and we will work with you to either replace the damaged item or issue a refund.

  • Lost Shipments:
    If your order is lost during transit, please notify us as soon as possible. We will work with the carrier to locate the shipment and resolve the issue. If the shipment cannot be located, we will issue a refund or replace the item at your request.

  • Incorrect Items:
    If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you and cover any return shipping costs.

7. Customer Responsibility

  • Incorrect Address:
    Please ensure that the shipping address provided at checkout is correct. If an item is returned due to an incorrect or incomplete address, the customer will be responsible for reshipping fees.

  • Return Timeframe:
    Returns must be initiated within 30 days from the date of receiving your order. Returns received after this period will not be accepted.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return, exchange, or refund, please contact us at:

ZORIONALI
Street: 501 Erie St, Honesdale, Pennsylvania
Phone: (570) 253-1787
Email: info@zorionali.com
Website: www.zorionali.com