Sales Policy for ZORIONALI

Effective Date: August 13, 2025

At ZORIONALI, we are committed to providing high-quality furniture and home décor with exceptional customer service. This Sales Policy outlines the terms and conditions for purchasing products from blusonali.com. By placing an order with us, you agree to the following terms. Please read this policy carefully before completing your purchase.

1. Order Confirmation

Once you place an order on our website, you will receive an order confirmation email. This email acknowledges that we have received your order and contains the details of your purchase, including the products, prices, and estimated delivery time. Please note that the confirmation email does not signify that the order has been processed, as processing and shipping are completed later in the order fulfillment process.

BLUSONALI reserves the right to accept or reject any order. This could be due to a variety of reasons, such as product availability, pricing errors, or issues with payment processing. If we are unable to fulfill your order for any reason, we will notify you promptly.

2. Pricing and Payment

  • Pricing:
    All prices listed on blusonali.com are in USD (United States Dollar) unless otherwise stated. Prices may be subject to change without notice. The final price for your order will be displayed at checkout, including taxes and shipping fees.

  • Payment Methods:
    We accept a variety of secure payment methods, including:

    • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, JCB

    • PayPal: Secure payment through your PayPal account

    • Apple Pay and Google Pay: Available for mobile users

    • Bank Transfers: Available for large or custom orders (please contact us for more details)

    BLUSONALI uses a secure, PCI-compliant payment gateway to process payments and ensure that your payment details are kept safe.

  • Payment Authorization:
    Payment is authorized at the time of checkout to ensure sufficient funds and valid payment details. The order will be processed only once payment authorization is successful. If there are issues with the payment (e.g., insufficient funds, incorrect payment details), your order will not proceed until the issue is resolved.

3. Product Availability

We strive to ensure that all products listed on our website are in stock and available for purchase. However, product availability can change quickly, and in the event that an item becomes out of stock after you place your order, we will notify you as soon as possible.

  • Out of Stock and Backorders:
    If the product you ordered is out of stock, we will provide you with an option to either wait for the item to come back in stock, select a similar product, or cancel the order for a full refund. In some cases, products may be on backorder and will ship as soon as they are available.

4. Order Processing and Shipping

  • Order Processing:
    Once your order is placed and payment is successfully authorized, we will begin processing and preparing your items for shipment. Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive an email notification once your order has been shipped.

  • Shipping Options and Delivery Time:
    We offer the following shipping options:

    • Standard Shipping (3–7 business days within the U.S.)

    • Expedited Shipping (2–3 business days within the U.S.)

    • International Shipping (7–14 business days, depending on the destination)

    Shipping fees are calculated at checkout based on the destination, shipping method, and size/weight of your order. For orders over $100, BLUSONALI offers free standard shipping within the U.S.

  • International Shipping:
    We currently ship to select international destinations. Shipping fees for international orders are calculated at checkout. Please note that additional customs duties, taxes, and fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

5. Returns and Exchanges

BLUSONALI offers a 30-day return and exchange policy for eligible items. If you are not satisfied with your purchase, you can return the item for a refund or exchange it for another product. Items must be returned in original, unused condition and in their original packaging.

  • Return and Exchange Process:
    Please refer to our Return and Exchange Policy for detailed instructions on how to initiate a return or exchange. Returns or exchanges must be requested within 30 days of receiving your order.

  • Non-Returnable Items:
    Custom-made products, personalized items, and final sale items are non-returnable and non-refundable.

  • Refunds:
    Once the returned item is received and inspected, we will process a refund to your original payment method. Refunds are typically processed within 7–10 business days, depending on your payment provider. Please note that shipping fees are non-refundable unless the return is due to an error on our part.

6. Cancellations

You may cancel your order before it is processed and shipped. Once an order is in the shipping process, it cannot be canceled. If you need to cancel your order, please contact our customer service team at info@zorionali.com as soon as possible. We will do our best to accommodate your request before the order is shipped.

If your order is canceled before it is processed, we will issue a full refund to your original payment method.

7. Sales Tax

  • Sales Tax:
    Sales tax will be applied to your order based on the shipping address and local tax laws. The appropriate sales tax amount will be calculated during checkout and displayed before you confirm your order.

  • Tax Exemption:
    If you are tax-exempt, please contact us before placing your order and provide the necessary documentation. We will assist you in ensuring your order is processed without sales tax.

8. Limitation of Liability

BLUSONALI is not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our total liability to you will not exceed the amount paid for the product in question.

BLUSONALI does not guarantee the availability or accuracy of product descriptions, prices, or images on the website, and we reserve the right to correct errors or omissions at any time.

9. Governing Law and Dispute Resolution

These Sales Policy terms are governed by the laws of the state of Pennsylvania, United States. Any disputes arising from or related to these terms will be resolved in the appropriate courts located in Wayne County, Pennsylvania.

  • Arbitration:
    Any dispute or claim arising out of or relating to these terms and conditions will be resolved by binding arbitration under the rules of the American Arbitration Association.

10. Changes to the Sales Policy

BLUSONALI reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this page periodically to stay informed of any changes.

Contact Us:

If you have any questions, concerns, or need further clarification about this Sales Policy, please contact us:

ZORIONALI
Street: 501 Erie St, Honesdale, Pennsylvania
Phone: (570) 253-1787
Email: info@zorionali.com
Website: www.zorionali.com